Didn’t receive a password reset email
If you requested a new password, but didn’t receive your password reset email:
- Check the spam or junk mail folder in your email accounts linked to your Facebook account.
- Try to reset your password again.
Seeing error messages
If you see one of these error messages when you try to reset your password, please try these steps:
- Invalid code: Copy the full numeric code from the email that you received and paste it into the space that says Enter code.
- Invalid link: Copy the full link from the email that you received and paste it into your browser’s search bar.
If you’re still seeing an error message, follow the link below to reset your password.
Can’t access recovery email address or phone number:
If you can’t reset your password because you can’t access the email address or mobile phone number on your account, here are some things you can try:
Use an alternative email address or phone number to log in
You may be able to get back into your Facebook account by using an alternative email address or mobile phone number listed on your account.
If you don’t know what alternative information you have:
- Using a computer or mobile phone that you have previously used to log in to your Facebook account, go to facebook.com/login/identify and follow the instructions.
- Learn how to reset your password once you get back into your account.
Check that your mobile number is correct
- Make sure to enter your entire mobile phone number, including the country code.
- Leave out any extra zeros, plus signs (+) or other special characters.
Try to regain access to your email account
If you signed up for Facebook using an email address but you can no longer access the email account, you can try contacting your email service provider to recover your email account.
- To get started, check your email sign-in screen for an option such as Trouble signing in? or Forgotten password?
- If you regain access to your email account, you can finish the steps to reset your password.
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