When a Google Ads account or campaign is disapproved for “Unverified phone number,” it means the phone number in your ad or account isn’t verified according to Google’s policies. Here’s a detailed guide to resolve this issue:
1. Understand Google’s Phone Number Verification Policy
Google requires phone numbers in ads to:
- Be active and reachable.
- Match the business location.
- Be verified through Google’s verification process.
2. Check the Source of Disapproval
- Ad Level: Verify the phone number included in the ad copy, call extensions, or location extensions.
- Account Level: Ensure the phone number in the account settings is correct and verified.
3. Verify Your Phone Number
- Log in to your Google Ads account
- Navigate to Tools & Settings > Setup > Business information > Phone numbers.
- If the number is unverified, you’ll see an option to verify it.
- Google will provide verification methods:
- SMS Verification: Google sends a code to your number.
- Call Verification: Google calls the number and provides a code.
- Enter the code in the verification prompt.
4. Fix Call Extensions or Location Extensions
- Call Extensions:
- Go to Ads & Extensions > Extensions.
- Locate the call extension with the unverified number.
- Edit the phone number and ensure it matches the verified number.
- Location Extensions:
- Ensure your Google Business Profile (formerly Google My Business) is linked to your Google Ads account.
- Verify the phone number in your Google Business Profile.
5. Review and Resubmit the Ad
- After verifying the phone number, edit the disapproved ad or extension.
- Save and resubmit it for review.
- Google typically reviews updates within 24-48 hours.
6. Check for Other Issues
- Ensure the phone number is formatted correctly (include the country code if required).
- Avoid using virtual or toll-free numbers that might not be reachable internationally.
7. Contact Google Support (If Needed)
If the problem persists:
- Visit the Google Ads Help Center.
- Use the Contact Us option to chat, email, or call support.
- Provide the campaign or ad details and describe the steps you’ve taken.
Tips to Avoid Future Disapprovals:
- Always verify new phone numbers immediately after adding them to your account.
- Regularly review your call and location extensions.
- Ensure your Google Business Profile information is up to date and accurate.
Would you like help verifying your account or navigating the Google Ads interface?