Solve – Google Ads account or campaign i disapproved for “Unverified phone number – 100% Solution

When a Google Ads account or campaign is disapproved for “Unverified phone number,” it means the phone number in your ad or account isn’t verified according to Google’s policies. Here’s a detailed guide to resolve this issue:


1. Understand Google’s Phone Number Verification Policy

Google requires phone numbers in ads to:

  • Be active and reachable.
  • Match the business location.
  • Be verified through Google’s verification process.

2. Check the Source of Disapproval

  • Ad Level: Verify the phone number included in the ad copy, call extensions, or location extensions.
  • Account Level: Ensure the phone number in the account settings is correct and verified.

3. Verify Your Phone Number

  • Log in to your Google Ads account
  • Navigate to Tools & Settings > Setup > Business information > Phone numbers.
  • If the number is unverified, you’ll see an option to verify it.
  • Google will provide verification methods:
    • SMS Verification: Google sends a code to your number.
    • Call Verification: Google calls the number and provides a code.
  • Enter the code in the verification prompt.

4. Fix Call Extensions or Location Extensions

  • Call Extensions:
    • Go to Ads & Extensions > Extensions.
    • Locate the call extension with the unverified number.
    • Edit the phone number and ensure it matches the verified number.
  • Location Extensions:
    • Ensure your Google Business Profile (formerly Google My Business) is linked to your Google Ads account.
    • Verify the phone number in your Google Business Profile.

5. Review and Resubmit the Ad

  • After verifying the phone number, edit the disapproved ad or extension.
  • Save and resubmit it for review.
  • Google typically reviews updates within 24-48 hours.

6. Check for Other Issues

  • Ensure the phone number is formatted correctly (include the country code if required).
  • Avoid using virtual or toll-free numbers that might not be reachable internationally.

7. Contact Google Support (If Needed)

If the problem persists:

  • Visit the Google Ads Help Center.
  • Use the Contact Us option to chat, email, or call support.
  • Provide the campaign or ad details and describe the steps you’ve taken.

Tips to Avoid Future Disapprovals:

  • Always verify new phone numbers immediately after adding them to your account.
  • Regularly review your call and location extensions.
  • Ensure your Google Business Profile information is up to date and accurate.

Would you like help verifying your account or navigating the Google Ads interface?